MediBook Support

How can we help you today?

Tell us who you are and we will show you the fastest way to get an answer. Our team reads every request and replies by email.

Patients

Most booking and report questions can be answered in minutes when you include your booking ID.

Get help with a booking I can't log in
  • Booking or queue status: open the booking in the app first. Your token number and live queue position are shown there.
  • OTP not arriving: wait 60 seconds, check the number has no leading 0 or +91 typed twice, then request a new code.
  • Refunds: send the payment reference from your bank or UPI app with the booking ID.
  • Medical advice: we can't give it. Contact your doctor or hospital directly.

Hospitals and clinics

Already on MediBook? Raise a ticket from your portal's Help Desk. Tickets there are tied to your hospital, keep the full thread and accept screenshots.

Open the Help Desk List my hospital
  • Can't sign in to the portal? Use the form on this page and include your hospital name and registered phone number.
  • Doctor schedules, slots and tokens: name the doctor and the date affected.
  • Invoices and subscription: include the invoice number shown on the PDF.

Doctors

Schedules and appointments are managed by your hospital admin. Ask them first; they can raise a Help Desk ticket for you with full context.

Contact support
  • Prescriptions or templates look wrong: attach the prescription ID and describe what you expected.
  • Profile changes (photo, qualifications, fees) are updated by your hospital admin.
  • Joining as a guest doctor: choose “Listing or partnering” as the topic.

Labs, scan centres and pharmacies

Tell us your centre name and the booking or report ID. For catalogue changes, list each test or service code.

Report a problem Partner with MediBook
  • Report not visible to the patient: include the booking ID and the time you uploaded it.
  • Payments and settlements: include the settlement date and amount.

Everyone else

Press, partnerships, legal and privacy requests all start here. We route them to the right person.

Write to us Read the privacy policy
  • Privacy and grievances: choose “Health records and privacy”. Our Grievance Officer handles these.
  • Account deletion: sign in and use Delete account in the app, or choose “Delete my account or data” below.

In a medical emergency, don't use this form. Call 108 for an ambulance or 112, or go to the nearest hospital.

How to contact the admin team

Follow these steps and most requests are solved in a single reply.

  1. Check the app or portal first

    Booking status, queue position, reports and invoices are shown live in the app and in hospital, lab and scan portals.

  2. Collect the details

    Have your booking or invoice ID, the phone number on your account, and a screenshot of any error ready.

  3. Send one request per issue

    Use the form on this page. Pick the topic that matches best so the request reaches the right person. Sending the same issue twice slows things down.

  4. Keep your reference number

    You get a reference like SR-000123 on screen and by email. Quote it when you reply or call so we can find your request immediately.

What to include

  • Registered phone number or email
  • Booking, report or invoice ID
  • Hospital, lab or doctor name
  • Date and time it happened
  • App version and phone model, for app issues
  • What you expected and what happened instead

Never share your password, OTP, or card details. MediBook staff will never ask for them.

When you'll hear back

First-reply targets on business days (Monday to Saturday, 9:30 am to 6:30 pm IST).

TopicFirst reply
Can't log in, OTP issues, or a booking for todayWithin 4 hours
Payments, refunds, reports and records1 business day
App problems and general questions2 business days
Partnerships, privacy and account deletion3 business days

Common questions

I didn't receive my OTP. What should I do?

Wait a full minute, confirm the 10-digit number is correct, and check that SMS from unknown senders isn't blocked on your phone. If you still get nothing after two attempts, send a request with the topic “Login, OTP or account access” and your number.

How do I cancel or reschedule an appointment?

Open the booking in the MediBook app. If the option isn't shown, the hospital has locked changes for that slot; contact the hospital directly or send us the booking ID and we will coordinate with them.

When will I get my refund?

Approved refunds go back to the original payment method. Banks usually credit them in 5 to 7 business days. Send the booking ID and payment reference if it has taken longer.

My lab or scan report isn't showing in the app.

Reports appear once the lab or scan centre uploads them. If the centre confirms it has uploaded the report and you still can't see it, send us the booking ID.

How do I delete my account and data?

Sign in and open Delete account, or use the option in the app's profile. If you can't sign in, send a request with the topic “Delete my account or data” from the email or phone number on the account.

Who handles privacy complaints?

Our Grievance Officer. See section 14 of the privacy policy, or send a request with the topic “Health records and privacy”.